Shipping And Returns

SHIPPING

Order processing takes between 1 to 3  business days. Once your order has been processed, your item(s) will be shipped within 48 hours. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase. 

Business Days Consist of Monday to Saturday.

All international (outside India) orders are shipped via DHL.

Carpetandtextile.com ships from Jaipur. Orders with multiple items may be “split,” i.e., shipped from more than one location and time. In this instance, your shipment confirmation e-mail will contain two tracking numbers. While we try our best to synchronize the shipping of your order, we cannot guarantee that split orders will be delivered to you at the same time. 

How do I track my package online? 
Upon shipment, you will receive confirmation e-mail with your tracking number. For domestic and international orders, you can track your package at dhl.com. Once your order has shipped from our store, please directly contact your courier with any inquiries about the status of your package

Service Delays 
Carpetandtextile.com is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package.

Where do you ship? 

Carpetandtextile.com ships to all 50 states in the continental US. We currently ship to the following countries:

ARGENTINA FRANCE LUXEMBOURG SLOVENIA
AUSTRALIA GERMANY MEXICO SOUTH KOREA
AUSTRIA GREECE MONACO SPAIN
BELGIUM HONG KONG NETHERLANDS SWEDEN
BULGARIA HUNGARY         NEW ZEALAND   SWITZERLAND     
CANADA ICELAND NORWAY     TAIWAN
CHINA IRELAND POLAND UK
CZECH REPUBLIC ITALY PORTUGAL USA
DENMARK JAPAN ROMANIA  
ESTONIA LATVIA SINGAPORE  
FINLAND LITHUANIA SLOVAKIA  

If your country is not listed above, please e-mail Online Customer Service before ordering at info@carpetandtextile.com or call us at (+91)7665857374.
*Please note: Carpetandtextile.com is not responsible for payment of any customs, taxes, or tariffs imposed by your country of residence. 

Do you ship to P.O. boxes or APO/FPO addresses? 
Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.

Failed Deliveries & Returned Packages
In the case that DHL is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Carpetandtextile.com is not responsible for payment of return shipping costs levied by the courier. Similarly, Carpetandtextile.comis not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery. 


Will I be charged shipping for a return?
Yes, you are responsible for return shipping and we recommend purchasing delivery confirmation or tracking. In the event that you choose to for go secured tracking, Carpetandtextile.com is not responsible for the package if it is lost or otherwise not received.

Returns for International Orders
We do not offer returns or exchanges for international orders. International orders are orders shipped to countries other than the India.